Cancellations Returns and Refunds

We have a customer friendly return & exchange policy 

Cancellation Policy:

  1. If unfortunately you have to cancel an order, please do so before you order is shipped, please log into your account and click on "cancel order" option against the order number that you want to cancel.
  2. If you cancel your order before it is shipped, we will refund you the entire amount.

Return Policy:

  1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at taanti.story@gmail.com mentioning your Order ID.
  2. We will personally ensure that a brand-new replacement is issued to you with no additional cost. 
  3. If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is Return / exchange option available to choose from and we will arrange for the pickup from your doorstep.
  4. Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.
  5. In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit note would be given.
  6. When you return the product to the courier guy, it is mandatory to take a receipt (physical or through message). In case of lost shipment, we will need the proof of return your you.
  7. COD charges are non-refundable
  8. Refund would be processed within 4-7 days after the product is received back to our warehouse.


Apart from condition reserved herein above, the following products
shall not be eligible for return or replacement, viz:

  1. Any product that exhibits physical damage to the product
  2. If the saree has been ordered with fall and edging
  3. If the product is customized for you
  4. If the Return or Exchange is requested after 48 hours of receiving the shipment. 
  5. If the product is made to order

Exchange Policy:

  1. You have to raise an exchange request within 10 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pickup from your doorstep.
  2. Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note Taanti India will arrange for the pickup from your doorstep
  3. Exchange is not possible if the saree has fall and edging done to it
  4. Exchange would not be accepted if the product was customized
    for you.
  5. If you want to exchange your product with another product of
    lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of credit note. 
  6. Return of the exchanged product is not possible. You can only opt for an exchange option again or a credit note which will be valid for the period of 3 months.

ITEMS SOLD IN "CLEARANCE SALE" ARE NOT RETURNABLE.